Body Soul Spa (“we”, “our”, “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and store your personal information in relation to our services, as well as your use of our website.

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We collect personal information that is reasonably necessary for us to provide our services, including:

• Personal identification information: Full name, date of birth, gender, address, email address, and phone number

• Health-related information: Skin conditions, allergies, medical history relevant to treatments

• Booking and payment information: Appointment details, service history, payment preferences, billing details

• Website usage data: IP address, browser type, pages visited, time spent on site, cookies, and analytical data

• Photos or media: Before and after images (only with explicit consent)

We collect personal information through:

• Our online booking system or web contact forms

• Direct interactions (in-person, phone, email, social media)

• Client consultation forms and consent documents

• Cookies and analytics tools when using our website. 

• You have the right to remain anonymous or use a pseudonym, but it may limit our ability to provide certain services.

We collect personal information for the following purposes:

• To schedule and provide beauty, wellness, and spa services tailored to your needs

• To comply with Queensland Health regulations and hygiene practices

• To manage bookings, payments, and customer communication

• To maintain records as required by law (including skin penetration procedure logs where applicable)

• To improve our website and services through analytics

• To send marketing material (only with your consent)

We will never sell or rent your personal information.

We may disclose your information:

• To third-party service providers (e.g., booking platforms, payment gateways) who assist in delivering our services

• If required by law or regulatory authorities (e.g., Queensland Health inspections)

• With your express consent (e.g., sharing before/after photos on social media)

• All third-party providers are required to comply with the APPs and protect your data.

We take reasonable steps to ensure your personal information is secure, including:

• Secure digital storage using encrypted systems

• Restricted access to client files and data

• Regular system updates and virus protection

• Physical security measures for paper records (if any)

• Despite these measures, no method of transmission or storage is 100% secure. We encourage you to notify us immediately of any suspected data breach.

You have the right to:

• Request access to the personal information we hold about you

• Request corrections if your information is inaccurate, outdated, or incomplete

Please contact us: CONTACT

We will respond within 30 days, in accordance with the Privacy Act.

Our website uses cookies and third-party services like Google Analytics to enhance your browsing experience.

Cookies may collect information such as:

• Browser type

• Pages visited

• Time on site

• Device type

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You can disable cookies in your browser settings, but this may affect website functionality.

We may send you promotional emails or SMS regarding services, special offers, or wellness tips. We will only do so if:

• You have provided express consent, or

• It falls within the scope of inferred consent under the Spam Act 2003 (Cth)

You may unsubscribe at any time via the opt-out link or by contacting us.

Your personal data may be stored in or accessed by third-party services located overseas (e.g., Wix.com servers, Squareup.com). These providers are subject to privacy safeguards aligned with Australian privacy laws. We take reasonable steps to ensure your data remains protected.

If you believe we have breached the Australian Privacy Principles, please contact us in writing: CONTACT

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We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the revised date. We encourage you to review it regularly.