1. Information We Collect

We may collect personal information from you when you:

• Book an appointment or purchase a service/product.

• Subscribe to our newsletter or updates.

• Enter one of our giveaways, promotions, or events.

• Contact us by phone, email, social media, or via our website.

• The information we collect may include:

• Name and contact details (phone, email, address).

• Date of birth (to verify eligibility for certain services or promotions).

• Payment information (processed securely via our third-party payment providers).

• Social media details (if entering via Facebook or Instagram).

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2. How We Use Your Information

We use your personal information to:

• Process bookings, deliver treatments, and provide customer service.

• Keep you informed about spa updates, offers, and new services (if you’ve subscribed).

• Run and manage giveaways, including verifying eligibility, selecting winners, notifying winners, and arranging prize delivery.

• Maintain records for legal, tax, and compliance purposes.

• Improve our website, services, and client experience.

• We will never use your information for purposes unrelated to Body Soul Spa without your consent.

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3. Giveaways & Promotions

When you participate in one of our giveaways, we may collect your:

• Name, Facebook/Instagram username, or email address.

• Contact details for prize notification and delivery.

• Postal address (if a physical prize is delivered).

• Winner announcements:

• Winners will be announced on our official Facebook page and on our website: www.bodysoulspa.net.

• Only your first name and last initial (or social media handle) will be published unless you provide further consent.

 

​Prize delivery:

• Winners must claim their prize within 7 days of announcement.

• Prizes will be made available within 1 month of confirmation.

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4. Storage & Security

• Your personal information is stored securely and protected against unauthorised access.

• Giveaway records, including entries, winner details and prize allocations, are retained for at least 12 months to comply with Queensland regulations.

• Online transactions are processed via trusted, secure payment platforms.

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5. Disclosure of Personal Information

• We will never sell or rent your information.

• We may share your information only when:

• Required by law or regulatory authorities.

• Necessary to deliver services or prizes (e.g. sharing a delivery address with a courier).

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6. Your Rights

• Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you.

• Request corrections to ensure your information is accurate and up to date.

• Opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly.

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7. Cookies & Website Analytics

When you visit our website, we may use cookies and analytics tools to improve site performance and enhance your browsing experience. You can disable cookies through your browser settings if preferred.

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8. Contact Us

If you have any questions, concerns, or requests relating to your personal information, please contact us:

📍 Body Soul Spa – Gold Coast, QLD

📧 [CONTACT]

🌐 www.bodysoulspa.net

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9. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in law or our business practices. The latest version will always be available on our website.