Purchase and Redemption

• Gift cards/vouchers are available for purchase and can be used towards any product or service offered by Body Soul Spa.

• Gift cards/vouchers cannot be redeemed for cash and are non-refundable.

• Gift cards/vouchers cannot be transferred to another person.

• Lost or stolen gift cards/vouchers will not be replaced. We are not responsible for lost or stolen gift cards/vouchers.

 

Expiry and Validity

• Gift cards/vouchers are valid for 3 years from the date of purchase unless stated otherwise.

• Expired gift cards/vouchers cannot be extended or refunded.

 

Booking with a Gift Card/Voucher

• When booking an appointment using a gift card/voucher, please provide the gift card/voucher number at the time of booking.

• If the value of the service exceeds the gift card/voucher amount, the remaining balance must be paid at the time of service.

• If the value of the service is less than the gift card/voucher amount, the remaining balance can be used for future services, but no cash refunds will be given.​

 

Cancellation Policy for Gift Card/Voucher Bookings

• If you cancel a gift card/voucher booking with less than 24 hours’ notice, the voucher may be forfeited.

• If you do not show up for your appointment, the git card/voucher will be considered redeemed.